You'll still need to provide your third-party account recovery password before you can use those accounts to generate passcodes. This process doesn't reconnect any third-party accounts. The Duo Mobile accounts list shows your restored Duo accounts, and you may use them to log into Duo-protected services with Duo Push or a generated passcode. To dismiss this notification on your old phone, tap This is not fraud. This deactivates your Duo accounts on both devices and alerts your organization's Duo administrators about the fraudulent reactivation. If you receive this notification and you didn't just perform a restore, tap Report as Fraud.
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Download the Duo Mobile app on your new device.Sign in to iCloud on your new iOS device and restore from an iCloud backup.Additionally, your organization's Duo administrator must have enabled the Instant Restore feature. Instant Restore requires Duo Mobile for iOS v3.33.0 or newer and that you've enabled iCloud Keychain. Restoring Duo Mobile Accounts Recovering Duo-Protected Accounts with Instant Restore If you lose this password you'll need to manually reconnect your third-party accounts by visiting each of those services individually and following their 2FA setup process. Duo cannot recover this password for you. Do not lose this password! You'll need to provide it again to recover these accounts. Tap Enable Now to set one.Įnter a recovery password that has 10-128 characters. When Duo Mobile 3.28 or later detects you have a third-party account, you'll be prompted to create a recovery password.
If you become locked out of those services and don't have a backup of your accounts in Duo Mobile, you'll need to contact the support team for that application or perform the account recovery process for each of those third-party applications. Duo cannot recover access to those accounts without a backup. Enable Duo Restore for Third-Party Accountsīe sure to enable third-party account backup and restore if you use Duo Mobile to generate passcodes for logging into applications like Instagram, Facebook, Snapchat, or other web services. However, whether an account can be restored depends upon Duo Restore being enabled by the administrator in the Duo Admin Panel or whether you've set a recovery password for reconnecting third-party accounts. Encrypted iTunes backups will also work.ĭue to how apps are automatically backed up in iOS, the backup functionality of Duo Restore is always on for iOS users who have iCloud enabled and they will not see a notification indicating their information is being backed up. Nightly iCloud backups will include Duo Restore information. Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore.Make sure you are running the latest version of the Duo Mobile App on your current iOS device.Recovering Duo-Protected Accounts from a Protected Application.Recovering Duo-Protected Accounts with Instant Restore.Enable Duo Restore for Third-Party Accounts.If you are a Duo Mobile end-user (not an administrator) and are looking for help configuring Duo Restore beyond the instructions here, or if you are not sure if your organization permits use of Duo Restore, please contact your organization's IT help desk for assistance. Be sure to delete those accounts from Duo Mobile on the old device or delete Duo Mobile entirely from the old device once you verify the passcodes generated by the restored accounts work for logging in to those services. Restoring any third-party accounts on the new device does not deactivate those accounts on the old device.Restoring or reactivating any "Duo-Protected" and "Duo Admin" accounts on the new device deactivates those accounts on the old device.When you use the below methods to restore Duo accounts on a new or replacement device, be aware that:
Duo Mobile's restore functionality lets you back up Duo-protected accounts and third-party OTP accounts (such as Google or Facebook) for recovery to the same device or to a new device.
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